Insurance Homeowner and Renters Insurance Shelter Insurance Homeowner's Policy Review By Janet Hunt Updated on May 9, 2022 Reviewed by Anthony Battle Photo: Paul Bradbury / Getty Images One of the biggest investments you will ever make is your home. In the event of an unexpected loss, you need a homeowner’s insurance company you can depend on to restore your home and its contents to their previous condition. One company that deserves consideration for your homeowner’s insurance needs is Shelter Insurance. Shelter Insurance was founded in 1946 under the name of MFA Insurance Companies. In the beginning, the company only offered auto policies to residents of Missouri. From these small beginnings, the company grew to be one of the most successful regional property and casualty (P&C) insurance companies in the United States. In 1981, the name was changed to Shelter Insurance. This was taken from the insurance company’s famous slogan, “M.F.A. is your Shield of Shelter.” The headquarters of Shelter Insurance is located in Columbia, Missouri. States of operation include Arkansas, Colorado, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Nevada, Oklahoma, and Tennessee. Shelter Insurance writes the following types of insurance policies: Apartment owners Automobile Boat owners Business Commercial fire Dwelling Farm fire Farm liability Farm owners General liability Homeowners Inland marine Life Personal umbrella Shelter Insurance opened an international reinsurance operation in 1986. The other Shelter Insurance Companies are Shelter Mutual, Shelter General, Shelter Life, Shelter Reinsurance, AmShield Insurance, and Haulers Insurance. Shelter Insurance employs over 4,385 employees and agents. Financial Results According to Shelter Insurance's CEO, Shelter Mutual’s surplus strength grew to $2.17 billion for the year, which represents an increase of 3.3%. Assets under management surpassed $6 billion for the first time, an increase of almost 2%. In 2020, the global net income was $81.5 million, a decrease of $5.4 million over the previous year. Financial Strength and Customer Satisfaction Customers who choose Shelter Insurance for the homeowner’s insurance needs can feel good about the company’s financial standing. In 2008, Shelter Insurance was named as one of the top 50 performing P&C companies by The Ward Group. The company has an A (Excellent) rating from A.M. Best. Shelter Insurance has been a Better Business Bureau accredited business since 2000. The company has an A+ rating with the BBB. There are only 23 total customer complaints listed on the BBB website. Shelter Insurance has a 5 out of 5-star composite score rating with the Better Business Bureau. The J.D. Power & Associates Power rating for Shelter Insurance is 4 out of 5, with the customer service rating also listed as 4 out of 5. In 2018, J.D. Power & Association awarded Shelter Insurance "highest customer satisfaction among auto insurers in the central region, two out of three years." Homeowner's Policy The Shelter homeowner’s policy will pay for restoration costs, which means that damaged items in your home will be replaced with new materials. The policy has a good selection of coverage options and generous homeowner’s insurance discounts. Types of Coverage Dwelling You have coverage for your residence and attached buildings as well as coverage for damages to heating systems, cooling systems, construction materials, outdoor antennas or reception dishes, water softeners, and water heating systems. Other Structures Other types of structures coverage will pay for damages from a covered loss to buildings permanently attached to the premises such as sheds or fences. Personal Property Personal property coverage pays for damages to the contents of your home or other structures. If you own another home that is not your primary residence, you have coverage for contents at a reduced amount. There is limited coverage for money, securities, jewelry, silverware, and on- or off-premises business property. If you want to make sure you have enough coverage for your personal property, you can purchase a personal articles insurance policy. Additional Living Expenses If you cannot move back into your home because of damages caused by a covered loss, you have additional living expenses to pay for the costs of living away from home. Personal Liability Personal liability homeowner’s coverage pays for property damage or bodily injury to others that occur on your property. Medical Payments This portion of the homeowner’s policy is to pay for medical expenses if someone is injured on your property. This coverage does not apply to you or members of your family. Other Coverage You also have debris removal, emergency removal of your property, necessary repairs after a loss, fire department charges, and limited coverage for losses to trees, shrubs, plants or lawn damage. Additional Coverage Options If you have the need for additional coverage, you can add the following options to your homeowner’s insurance policy: business located on your property, farming, sewer damage, personal computer damage, earthquake damage, additional premises, docks, and piers and liability related to watercraft activities. Your Shelter Insurance agent has more information about the specific details of additional coverage available. Discounts The homeowner’s policy comes with many discounts, including for alarm systems, deadbolt locks, claims-free discounts, new home discounts, and heating system discounts. There is also a companion policy discount available if you have your auto insurance with Shelter. Getting a Homeowner’s Insurance Quote From the Shelter Insurance website, you can get a quote for auto, motorcycle, RV, ATV, Boat, Renters, Life, Home, Condominium, Umbrella, Personal Articles, Business, and Farm Insurance. To get a quote for homeowner’s insurance, you’ll first enter your zip code. Next, you will enter some personal information including name, address, telephone number, and email address. You are also asked if you have any other active policies with Shelter Insurance (in order to receive the companion policy discount). You’ll be asked to select a local agent and whether you prefer to be contacted by telephone or email. You can include any additional comments to the agent up to 250 characters when submitting your quote request. Pros and Cons Pros Excellent financial strength ratingStrong customer service ratingsBetter Business Bureau A+ Rating Cons There have been some customer complaints about the claims handling process, some claiming that the claims payment process was slow.Coverage is only available in 14 states. Company Contact Information For more information about a homeowner’s policy or to learn more about the other insurance products available through Shelter Insurance, you can visit the Shelter Insurance website or call 1-800-SHELTER (1-800-743-5837). You can also contact Shelter Insurance by email. Was this page helpful? Thanks for your feedback! Tell us why! Other Submit Sources The Balance uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy. Shelter Insurance. "2020 Annual Report," Page 9. Shelter Insurance. "Shelter Insurance 2018 Annual Report," Page 4.