Mortgages & Home Loans Real Estate Resources The Top Lies Told by Real Estate Agents Signs of Unethical Real Estate Agent Behavior By Elizabeth Weintraub Elizabeth Weintraub Facebook Twitter Elizabeth Weintraub is a nationally recognized expert in real estate, titles, and escrow. She is a licensed Realtor and broker with more than 40 years of experience in titles and escrow. Her expertise has appeared in the New York Times, Washington Post, CBS Evening News, and HGTV's House Hunters. learn about our editorial policies Updated on August 20, 2021 Reviewed by JeFreda R. Brown Reviewed by JeFreda R. Brown Facebook Instagram Twitter JeFreda R. Brown is a financial consultant, Certified Financial Education Instructor, and researcher who has assisted thousands of clients over a more than two-decade career. She is the CEO of Xaris Financial Enterprises and a course facilitator for Cornell University. learn about our financial review board Fact checked by David Rubin Fact checked by David Rubin Facebook Instagram Twitter David J. Rubin is a fact checker for The Balance with more than 30 years in editing and publishing. The majority of his experience lies within the legal and financial spaces. At legal publisher Matthew Bender & Co./LexisNexis, he was a manager of R&D, programmer analyst, and senior copy editor. learn about our editorial policies In This Article View All In This Article When and How Do Agents Lie? Real Estate Experience Real Estate Listings Non-Negotiable Commissions Look Up the Agent's License Frequently Asked Questions (FAQs) Photo: The Balance / Katie Kerpel You're most likely handling the most substantial financial transaction of your life when you buy or sell a home, so it's of the utmost importance that your real estate agent is honest with you. Unfortunately, some dishonest people may become real estate agents, thinking that the profession will provide a fast track to easy money. In some states, it's not difficult to obtain a real estate license. Most agents are more trustworthy than they're given credit for. They survive on repeat business, so they want and need happy clients. The Realtor Code of Ethics prohibits unethical behavior on top of that, but occasionally a few dishonest agents can slip through. Key Takeaways If an agent doesn't mention their years of experience or how long they've been licensed, it's a red flag.Look for an agent's active listings to find out how active they actually are.Agent commissions are always negotiable.Confirm that prospective agent is licensed in your state and whether that license is in good standing. When and How Do Agents Lie? When real estate agents lie, it's most likely to be about themselves. They may misrepresent their experience or their credentials on their websites or blogs. Some spend inordinate amounts of time posting online to obtain maximum search engine exposure. Others pay for commercial rights and buy ads to rank above search results in Google and Yahoo. So you might wonder—and rightly so—whether you can trust an agent's website. You can find out anything you need to know about a real estate agent's honesty with a little detective work. You can assess whether agents are embellishing or giving you a false picture of their abilities, strengths, and backgrounds. Real Estate Experience When looking at a website, the agent likely either has very little experience—less than five years—or no experience at all if you can't easily spot a reference to the number of years they've been licensed. The agent might toss in other numbers, such as how long they've lived in the state or the number of years they were employed somewhere else. But only one thing counts: solid real estate experience. An agent should be able to anticipate problems and prevent them from manifesting. An experienced agent has learned how to handle just about any type of potential difficulty without running elsewhere for advice. Look for and confirm this critical number—years of experience. Real Estate Listings Many agent websites feature the agent's active listings, so check for a link to "my listings" to determine if that agent has any. Only a select few, such as exclusive buyer broker agents, refuse to take any listings at all. Listings are the backbone of experienced real estate agents' livelihoods. So it's a safe guess that the agent has no listings if you can't find a link. Here's something else to watch out for: Some agents who don't have listings will advertise those of another agent at their own company. Read through the listings carefully to see if they belong to that agent. Call the office number and ask for the name of the listing agent if you can't tell. Note Some agents misrepresent all their company listings on their site as their own when they're not. Real Estate Specialty Agents generally advertise their specialty, whether it's a certain neighborhood, a type of property, or specific types of buyers they often represent. But one sale does not a specialist make. Agents sometimes have difficulty drawing the line between what they aspire to become and what they are right now. An agent might claim to be a specialist at selling homes in a trendy neighborhood when they haven't sold a single property there. Agents might try to market themselves as exclusive home specialists by showcasing only high-end homes on their websites, but they've never sold a home in that price range. Others may advertise that they're FHA specialists, but they've yet to close an FHA transaction. Agents can be sued for pretending to be neighborhood specialists, but that doesn't stop some from trying to mislead you. Ask to see a copy of closed sales printed from MLS if you want to be on the safe side. Non-Negotiable Commissions This is one that rolls right off many agents' tongues, although it might not appear on their websites. They'll say that their commissions are not negotiable. Don't believe it. Commissions are not carved in stone, and agents frequently adjust them to secure a listing. Feel free to negotiate and try to get the best deal for yourself. Note The seller usually pays the agents' commissions, but some associated costs can trickle down to the buyer. Buyers Are Lined Up for Your Property Your agent probably is working with several people who are looking to buy a home—or someone with their agency is. But think about it: Are all of those buyers really looking to purchase the exact type of property you happen to be offering for sale? You might want to be skeptical even if you're told that there's just one perfect buyer waiting in the wings for your property. It's usually not true. The agent wants you to sign the listing agreement, and that buyer will probably have wandered off to greener pastures by the time you do. Finding the right buyer requires effort and marketing. They're not lined up with financing in hand, so don't sign anything based on this promise alone. Look Up the Agent's License A good place to begin vetting an agent is the Association of Real Estate License Law Officials. If your search results show "no data," click on the name to at least get the license number. Sometimes this site doesn't provide accurate dates, but the license numbers are correct. Now go to your state's licensing division armed with that license number. Do a Google search for the name of your state and "real estate licensing division." Look for license verification, and enter the license number, which will tell you when the license was originally issued. Some state real estate licensing divisions will disclose whether complaints have been filed against an agent or whether a license has been temporarily suspended. Note You can always run a Google search on the agent's name and city to find out whether they have a good reputation. The Agent's Production Record You can ask your agent to print out their production record from MLS, or you can ask another real estate agent to do it. You might discover that the agent you're considering has been falsely leading you to believe that they're a top producer when, in fact, they only sell two homes a year. Note A successful real estate agent generally sells a minimum of one home a month, or 12 homes a year. You might also ask for references. Some agents list testimonials on their websites, but they withhold the clients' names. It's possible that person isn't actually a client if they're not comfortable having their name published. So, ask for client phone numbers and call for first-hand confirmation. Frequently Asked Questions (FAQs) How do I report an unethical real estate agent? It can depend on state law, but you'll want to begin by determining whether you're dealing with an agent or a broker. You can typically file an ethics complaint against a broker with your state's association of realtors. Agent complaints are often accepted by the area's real estate commission. You can also file suit against either an agent or a broker in court if the individual's misconduct has caused you financial harm. What costs and commissions is it common for a buyer to be expected to pay? The seller typically pays both the buyer's and seller's agents' commissions. Costs paid by buyers at closing are typically associated with the loan they're taking out, such as title insurance premiums. Can I break my contract with a real estate agent if I'm the buyer? This type of contract is referred to as a "representation agreement," and it's legally binding, so you could have a hard time getting out of it. Try talking to the broker to find out whether they'll release you from the contract. Otherwise, you'll probably need the help of an attorney, particularly if the agent has lied to you or caused you some kind of financial harm. Was this page helpful? Thanks for your feedback! Tell us why! Other Submit Sources The Balance uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy. Fort Hood Area Association of Realtors. "File an Ethics Complaint." Association of the Bar of the City of New York. "Purchase and Sale of Real Property." Texas Real Estate Commission. "Frequently Asked Questions."