Mortgages & Home Loans Managing a Home Loan What Are Mortgage Servicing Rights (MSR)? Mortgage Servicing Rights Explained By Dori Zinn Updated on November 21, 2021 Reviewed by Andy Smith Photo: Weekend Images Inc. / Getty Images Definition Mortgage servicing rights are transferred when your original mortgage lender assigns a third party—like another bank, lender, or company—to collect your mortgage payments. The third party takes your payment, passes the funds to the lender, and gets a fee for servicing your mortgage. Mortgage servicing rights are transferred when your original mortgage lender assigns a third party—such as another bank, lender, or company—to collect your mortgage payments. The third party takes your payment, passes the funds to the lender, and gets a fee for servicing your mortgage. Definition and Examples of Mortgage Servicing Rights Unless you use cash, you’ll need to take out a loan to buy a home. Your lender pays the seller the full amount, then you make installment payments to your lender. The amount of each payment is based on your principal, interest rate, property taxes, and insurance. In a process called mortgage servicing, your lender collects your mortgage payments, allocates the appropriate amounts toward your principal and interest, and manages your escrow account for your home insurance and property taxes. However, your lender can also outsource those duties to another company by assigning it mortgage servicing rights (MSR). The third party collects monthly payments from borrowers, then sends the payments to the original lender and receives a fee for doing so. Note If you’re not sure who your mortgage servicer is, use the MERS ServicerID tool to find out. Say you took out a $350,000, 30-year mortgage from a bank. After four years, your bank decides to stop processing mortgage payments. Instead, it contracts out mortgage servicing rights to a third-party company. The new company now has the right to collect your mortgage payments, which it passes along to the bank. It earns a flat fee for this work—which is paid by the bank, not by you. Acronym: MSR How Mortgage Servicing Rights Work When you buy your home, you usually take out a loan from a single mortgage lender. MSRs come in when that lender allows another company to “service” your mortgage by collecting your payment and passing that money back to your mortgage lender. You’ll get a notice from your new mortgage servicer about the shift, but otherwise, your mortgage won’t change. You’ll pay the same amount as you did when your original lender handled your mortgage servicing, although you’ll need to send payments to a new account or address. However, if you have questions about your mortgage, you’ll need to ask the new servicer, not your original lender. Note You’ll have a 60-day grace period after your lender transfers mortgage servicing rights to the new company. If you accidentally pay your original lender during this time, your servicer can’t charge you a late fee. Some banks that issue a large number of mortgages don’t always have the same level of resources to devote to servicing their loans. Contracting out mortgage servicing rights to other companies allows the original bank to devote more employee power to other needs, such as originating more loans to more new homeowners. In addition, not all companies have the workers or expertise to create mortgages. Handling mortgage servicing rights is a niche where other companies—usually smaller ones—can earn money by managing administrative tasks without actually owning mortgages. Key Takeaways Mortgage servicing rights, or MSRs, are arrangements in which a bank or lender contracts another company to manage, or service, its mortgage agreements with borrowers.Third-party companies that take on mortgage servicing rights will collect payments from borrowers and pass them back to the original lender in exchange for a fee paid by that lender.The borrower’s mortgage payments will remain the same, although they’ll send their payment to a new account or address.If the borrower has questions about their mortgage, they should ask the new servicer, not the original lender. Was this page helpful? Thanks for your feedback! Tell us why! Other Submit Sources The Balance uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy. Federal Trade Commission. "Making Payments to Your Mortgage Servicer." Consumer Financial Protection Bureau. "What Happens If the Company That I Send My Mortgage Payments to Changes?"